Client Delight - A Unique Strategy for Getting your Message Across!

Steve Zipkoff, Zipkoff Solutions

Delivering client delight is the quintessential tactical approach to deliver a
difficult message in a positive manner

Although many companies today espouse customer satisfaction and loyalty, few deliver on the promise. While the goal of ‘delivering enhanced customer service’ is moving up many corporate priority lists, few of their employees realize its importance and significance.

Join us for Steven Zipkoff’s thought-provoking presentation on “The Principles for Delivering Client Delight”. The program will:

• Explore the value of internal customers & external clients.
• Recognize the relevance of client needs.
• Introduce the six principles (for delivering client delight).
• Identify how the six principles can lead to improved performance, increased morale and a reduction of complaints.

What’s in it for YOU?

• An understanding of how client delight can motivate employees.
• Learn how the six principles can change your client relationship.
• Discover the value of how a simplistic approach can benefit all employees.
• See how a delighted client can be a client forever.

About the Presenter
Steve Zipkoff is the President of Zipkoff Solutions, a unique problem-solving, innovative, results-oriented management education company created to assist corporations in strategic and marketing planning, performance improvement and revenue rejuvenation…profitably.

Before founding Zipkoff Solutions in 1992, Steve spent over 20 years with world-famous corporations. Today his company has a “blue chip” client list for which Steve delivers a unique blend of “no-box” thinking and comprehensive creative abilities that transcends industries to improve overall business and employee performance. Some accomplishments include:

• Developing the “We Do Chicken Right” marketing strategy for KFC.
• Creating the “Value Menu” while at PepsiCo (Taco Bell)
• Leading an Internet company (www.One-and-Only.com) to revenue growth a sustained profitability resulting in its outright acquisition for over $40 million.

Steve is the author of the book The Seven Stages of Successful Unemployment…From Hell to Hallelujah! He is a regular guest on Good Morning Texas and has been interviewed on a wide variety of television and radio talk shows. He has been featured in The Wall Street Journal, The Dallas Morning News, The Dallas Business Journal and Inside Collin County Business.

Steve is on numerous nonprofit Boards of Directors and teaches his customer delight program at Southern Methodist University through the Business Leadership Center.

Life Lessons… How to Achieve Business & Personal Success
Steve Zipkoff, Zipkoff Solutions

After a 20+ year successful career with multi-billion dollar companies, Steve Zipkoff quit his job and took time out from his career to answer the very important question, “What do I want to do with my life when I grow up?” Six months later Steve had the answer to this question. He took a leap of faith and started his own business…Zipkoff Solutions.

During this time of reflection, he developed a series of “life lessons” that can help anyone become successful in their own business career and personal life.

Now after over 14 years on his own and a “blue chip” client list, Steve helps individuals and companies learn the intricacies of being successful.

These “life lessons” were so thought-provoking and helpful they were featured in an article about Steve’s career in The Wall Street Journal several years ago. These “life lessons” are extremely valuable today as the corporate environment becomes more fluid and the chances of individuals losing their jobs becomes more of a reality than make-believe.

As a matter of fact, to quote from Steve’s book, The Seven Stages of Successful Unemployment… From Hell to Hallelujah! “As companies restructure, reorganize, retool and reengineer they’re distributing more pink slips than Victoria’s Secret.”

Steve’s “life lessons” presentation will provide the impetus you need to evaluate your own life and career and then determine what it takes to move forward, faster in order for you to be successful in your own eyes. It is a program designed to get you moving so that success is within your reach.

It can teach you how you can “live well by living smart” and how negatives can be turned into positives. The presentation is insightful, entertaining and valuable.

Complying with the IIA's Quality Assessment Review Standards
TBD, Protiviti, Inc.

As the January 1, 2007 deadline draws near for companies to comply with the Institute of Internal Auditors' Quality Assessment Review (QAR) standards, trends are emerging that indicate not only is a new appreciation underway for improving QARs, but also a refreshed sense of "stakeholdership" and desire for driving improvement within internal audit functions. In this session, we will discuss some of these key trends, as well as, the some of the more common issues being noted during these reviews and key points of focus to consider as your organization prepares for its own QAR.

This meeting is being held at
University of Texas at Dallas, School of Management
UTD is at 800 West Campbell Road
Richardson, TX 75080

The School of Management is at the corner of Drive A and  University Parkway.  A map to and around UTD is at http://www.utdallas.edu/pdf/campusmap.pdf.