Sessions
See the Schedule
General Sessions
When Business is Down – Up Yours!
The hospitality industry all over the world has found itself scrambling since
9/11. Serving to our full potential will always be an issue for those who excel
in tourism. During the sports season, athletes become champions with great
performances. However, the season did not make them great—the off season did.
During this session, you will learn how to increase you skill set so that when
that winning season comes, your team will be ready!
The Customer is Always Right?
Have you ever had something that was driving you crazy (besides your kids)?
Have you every had a problem staring you right in the face until your eyes
crossed? Have you wondered why organizations are so consumed with delivering
better service but always seem to get worse at every turn? Well, it’s simple.
Organizations do not deliver better service. People do. In this powerful, very
funny, and insightful workshop attendees will explore how to serve and care for
the customers needs - and leave understanding the difference between service and
servitude.
You’re So Busy That You’re Not Productive: How to Manage Your Time, Your
Energy and Your Projects
We are living in a do-more-with-less-and-do-it-faster world. In order to keep
up, you need workable strategies for dealing with your daily demands. This
workshop will clearly spell out these strategies. This one-of-a-kind program is
based on over three decades of formal and informal research.
Difficult People—How to Not Let Them Live Rent Free in Your Head
The key to effectively dealing with difficult people is how you choose to
react to them. This “hands-on, how-to” workshop will provide both attitudinal
and behavioral skills for interfacing with people who have a tendency to “push
your buttons.” Come join us for an educational, motivational and entertaining
session.
Concurrent Sessions -
Track A
Ethics – Nobody Needs It…Until They Get Caught.
This is a must workshop for everyone preparing for management and leadership.
It is the misunderstood and most slippery slope of organizational empowerment.
No one really gets hurts by twisting the truth a little – right? Everyone wants
to do the right thing – right? Nope! We want to do the easy thing. In this
empowering and life changing presentation everyone will leave with a new
understanding of - and appreciation for - the power of self-ethical monitoring.
Dealing with the Organizational Wart: Change.
For most of us, dealing with change is like having a wart. If it’s somewhere
we can’t look at it everyday, we try to forget about it. And if it is somewhere
we can see it, we want to get rid of it as soon as possible! Change is the one
thing you can count on being constant in a world that never stops spinning.
Change drives our everyday life and is the number one cause of stress and
anxiety. So, if it is so predictable, what can we do to harness it? This amusing
session is designed to reboot and reset you master computer – the brain – and to
enable you to work and play smarter in an ever-changing environment.
Herding Worms – How to Manage and Lead Teams
Have you ever felt that leading your team is like herding worms? Everyone’s
heading in a different direction? Have you ever wondered why people do what they
do? Do you find it distracting when some employees excel while dealing with
others is like pushing rope? Would you like to live in a perfect world? So would
I. Finally, a training program that helps you see why managing some folks is
easier than managing others! During this upbeat seminar you will learn how to
inspire the uninspired and lead the unleadable. This is a must-see program for
anyone who supervises anyone.
High Impact Internal Audit Communications
This session will examine the most effective approaches for internal auditors
to communicate to their internal and external customers. The session will
examine internal audit reporting, audit committee communications, project
management techniques, strategies for making influential and highly effective
presentations of internal audit results. Technology enabled communication tools
will also be discussed such as the proper use of email, PDA devices, video
conferencing, and instant messaging. The primary objective of the session is to
provide the attendees practical approaches to be more effective communicators.
Spreadsheet Controls and Compliance Briefing
Sarbanes-Oxley legislation and the risks of non-compliance are powerful
motivators for internal auditors and financial professionals to take the time to
educate themselves about the far-reaching consequences of spreadsheet errors and
to learn about best practices in spreadsheet management and control. Mobius, a
leading provider of integrated content and compliance solutions, will discuss
the issue of spreadsheet compliance, offering tips based on real-world
experience to help you reduce the risks and costs of spreadsheet management.
In this informative briefing, you will learn:
- How to recognize what the risks are
- How to establish strong controls that will track every change to every
spreadsheet
- How to dramatically improve productivity wherever spreadsheets are used
in your organization
Concurrent Sessions -
Track B
Data Mining for Fraud Detection
The instructor will describe how every auditor can use even the most simple
and fundamental data mining tests to sift through millions of system
transactions and highlight those that are symptomatic of fraud or error. He will
show several frauds uncovered with data mining techniques and will describe how
to create an effective sampling approach.
Mission Critical: Mobilizing your Anti-fraud Resources
Recent Wall-Street scandals and corporate shenanigans have enlightened the
public as to the magnitude of employee fraud and misconduct. Revamped standards
and pronouncements have now clearly placed the burden of fraud detection,
prevention and deterrence on accountants, auditors and investigators like never
before. Most organizations have recognized the environmental change. It is no
surprise that accounting and internal audit departmental meetings now resemble
scenes from CSI: Accounting. Mr. Matthews presents an in-depth look at
occupational fraud and discusses how to develop and mobilize your anti-fraud
resources in the most effective and efficient manner.
White Collar Crime – Crazy Eddie Fraud
Learn from a reformed criminal about white collar fraud. Sam E. Antar, former
CPA and former Chief Financial Officer of Crazy Eddie, Inc., helped mastermind
with his cousin Eddie Antar and Uncle Sam M. Antar (co-founders of the company)
one of the largest securities frauds of its time. Sam welcomes tough and probing
questions (which is what auditors should ask). His presentation provides
straight talk and facts as to the dangers of fraud, lack of internal controls,
lack of careful auditing, and how criminals take advantage of the human nature
and weaknesses of others (including auditors).
The U.S. Secret Service’s Approach to Investigating Cyber Crime
The presentation will cover the U.S. Secret Service's involvement in the
prevention and investigation of Cyber Crime through our partnership with the
Private Industry, the Academic Sector, and with local and state Law Enforcement.
The presentation will address when a company should contact the Secret Service
and what to expect once they get involved. The presentation will have examples
of actual cases that have been investigated, types of current trends being
analyzed and types of technical information that will be needed to initiate an
investigation.
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